Shipping Policy
At Seejthreadsflames, every order is prepared with care and intention. This Shipping Policy explains how we process, ship, and deliver your items.
Processing Time
All orders are processed within 1-5 business days. Handmade items (such as candles or custom apparel) may require 1-2 extra days.
You will receive a confirmation email once your order has been placed, and another when it has been shipped.
2. Shipping Bates & Delivery Times
We currently ship within the Netherlands and selected EU countries.
Netherlands
- Standard shipping : 1-5 business days
- rates are calculated at checkout based on weight and package size.
European Union
- Delivery times 3-7 business days
- Bates vary by destination and are calculated at checkout.
Delivery times are estimates and may vary due to carrier delays, holidays, or customs processing.
3. Order Tracking
Once your order has shipped, you will receive a tracking link via email. Please allow up to 24 hours for tracking information to update.
4. Shipping Carriers
We ship using trusted carriers such as
- PostNL
-DHL
-DPD
The carrier used depends on your location and package size.
5. Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for:
- Delays caused by incorrect or incomplete addresses
- Lost packages due to address errors
If you notice a mistake, contact us immediately at service@seejthreadsflames.com.
6. Lost or Delayed Packages
If your package is delayed or appears lost
- Contact the carrier first using your tracking number
- If you need help, email us and we’ll assist where possible
We are not responsible for delays caused by carriers, weather, or customs.
7. Damaged Items
If your order arrives damaged"
- Email us within 48 hours
- Include your order number and clear photos of the damage
We will review the case and offer a replacement or refund when appropriate.
8. International Taxes &. Duties
For EU orders, VAT is included at checkout. For orders outside the EU (if enabled in the future), customs fees or import duties may apply and are the responsibility of the customer.
9. Returns & Refunds
For information on returns, please refer to our Return & Refund Policy.
10.Contact
If you have any questions about shipping, reach out to us at: service@seejthreadsflames.com
Privacy Policy
At Seejthreadsflames, we respect your privacy and handle your personal data with care. This policy explains what information we collect, how we use it, and your rights under the GDPR.
1. Who We Are
Seejthreadsflames
Baambrugge, Netherlands
Email: service@seejthreadsflames.com
We are responsible for processing your personal data.
2. What Personal Data We Collect
We collect the following information when you interact with our store:
When placing an order
- Name
- Address
- Email address
- Phone number (optional)
- Payment details (processed securely by payment providers)
When visiting our website
- IP address
- Device information
- Brouosing behavior
- Cookies (for store functionality and analytics)
When contacting us
- Name
- Email address
- Any information you include in your message
3. Why We Collect Your Data
We use your data for:
- Processing and delivering your order
- Sending order confirmations and updates
- Handling returns, refunds, and customer Support
- Improving our website and shopping experience
- Complying vJith legal obligations (tax, accounting)
We do not sell or rent your data to third parties.
4. Third Parties Who Receive Your Data:
We only share your data with trusted partners necessary to run our business:
- Shopify (store platform)
- Payment providers (Shopify Payments, Mollie, PayPal)
- Shipping carriers (PostNL, DHL, etc0)
- Analytics tools (Shopify analytics, optional cookies)
These partners process your data securely and only for the required purpose.
5. Cookies
Our website uses cookies to:
- Keep your cart active
- Remember your preferences
- Improve website performance
- Analyze traffic
You can manage or disable cookies in your browser settings.
6. How Long We Keep Your Data
We store your data only as long as necessary:
- Order information: 1 years (required by Dutch tax law)
- Email inquiries: up to 12 months
- Analytics data: varies depending on cookie settings
7. Your Rights (GDPR)
You have the right to:
- Access your data
- Correct your data
- Delete your data
- Restrict processing
- Object to processing
- Bequest data portability
- Withdraw consent (for marketing emails)
To exercise your rights, email service@seejthreadsflames.com
8. Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
9. Changes to This Policy
We may update this policy from time to time0 The latest version will always be available on our website.